Wells Fargo International Solutions LLC-Philippines is a company engaged in providing administrative, back office, call center, information technology support, training, and other allied services related to the foregoing services.
Operations Senior Manager (1 Vacancy)
Job Description:
• Lead operations to ensure payments service delivery is undertaken to the required enterprise operations & controls standards to meet the business expectations
• Fully understand the payments processes under the remit and ensure there is adequate training and knowledge building with in the team to support the business.
• Drive and motivate the team and establish a client focused culture of high performance, ownership, accountability, transparency and sustained performance
• Drive the team towards continuous process improvements, identifying opportunities for increasing productivity, efficiency, accuracy and improving controls and where ideas to eliminate waste are encouraged.
• Build and foster collaborative relationship with business partners and stakeholders. Ensure there is regular connect with key stakeholders to review performance, priorities and other business initiatives.
• Build a strong operations rhythm where meritocracy and positive behavior is rewarded, there is adequate talent management and succession planning, and staff are encouraged to learn and grow.
• Actively engage with transformation partners to ensure payment operations continue to improve on operational risk, reduce manual errors and improves customer service.
• Develop requisite reporting & business metrics to monitor and drive the right outcome for the business operations.
• Demonstrate the ability to challenge existing processes where they do not align with the Target Operating model and suggest solutions to bring efficiencies in the process