JOB SUMMARY
The Gaming Activity Agent is responsible for providing security and protection to guests, employees, and company assets and maintaining peace and order in assigned gaming area.
RESPONSIBILITIES
- Provide security and protection to guests, employees, and company assets
- Preserve peace and order by enforcing Casino Security policies and procedures and house rules
- Prevent unauthorized access in restricted areas
- Respond to commotions and other emergencies
- Report any suspicious activity, irregularities, or potential safety and security hazards and risks
- Monitor casino transactions and ensure proper procedures are being followed
- Provide security services when transporting cash and sensitive gaming equipment
- Prepare daily report
- Respond to guest inquiries regarding property, facilities, promotions, etc.
- Record and attend to guest complaints
- Promote positive customer relations by treating customers with utmost courtesy, diplomacy, and respect in adherence with policies and procedures