“Case Officer (Student Counselor)
Wise Immigration & Study Services are looking for a highly motivated and experienced CASE OFFICER to join our team. As a case officer, your primary responsibility is to verify the information provided by applicants, conducting background checks, assessing eligibility requirements, and making decisions on whether to grant or deny an application.
Responsibilities:
• Identifies sales leads and sources
• Initiates communication with incoming leads/ prospects through company’s efforts and the individual’s as well
• Achieves monthly sales target
• Conforms to all Sales Policies and Procedures of the Sales Team ensuring proper WISe Sales’ conduct, decorum and culture
• Assists in resolving customer’s queries, complaints, or issues in a timely manner
• Works seamless with other sales executives to develop strategies to attract, maintain and round potential clients.
• Attends performances and other events as required out of the normal office hours within and outside Cebu
• Helps management in forthcoming services and discuss on special promotions
• Supports the overall marketing objective of the company both externally and internally
• Takes responsibility for specific campaigns and promotional events as agreed with the Operational Manager meetings, orientations, symposiums, seminars or any form of gathering wherein the company can promote its interest
• Undertakes any reasonable duties as the request of the Supervisor
• Performs other task assigned by the management from time to time
• Sends reports weekly and monthly report to the Senior or Supervisor
• Performs daily and weekly administrative tasks as required
• Works effectively in a team environment and help others where needed
• Undertakes any reasonable duties at the request of the Chief-Operations
• Maintains high level of delivery in order to meet SLAs (Service Level Agreement)