ROOM ATTENDANT

PCL - Rooms Division Attendant (Japanese Speaking) - MMC

• Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
• An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
• As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Consistently exceeds the Housekeeping specific targets and other key result areas reducing friction points and avoiding negative surprises.
• Embraces and utilizes Princess MedallionClass products, services and applications to maximize the guest and teammate experience.
• Is accountable and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy.
• Responsible for guest satisfaction, collaborates with other onboard teammates to provide an outstanding guest experience.
• Maintains the Company’s standard of housekeeping, sanitation and maintenance accordance to HESS protocols.
• Prepares and consistently maintains a clean, sanitized and welcoming guest and/or teammate public area, in accordance to brand standards.
• Anticipates and takes ownership of our guest needs and requests. Reports any maintenance issues and follows-up for timely resolution.
• Promptly sets up locations for groups or crew activities, official inspections, Movies Under the Stars, and other special events as directed.
• Supports other aspects of the Housekeeping operation such as but not limited to linen & supplies delivery, staterooms cleaning and sanitation, transfer of dirty linen or trash from decks to the laundry/incinerator room, luggage operation etc, as directed.
• Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information.
• Responsibly uses consumable items, linen, and cleaning chemicals avoiding unnecessary waste.
• Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
• Embraces an inclusive and diverse culture, instills our Shared Purpose, Core Values and CRUISE service essentials.
• Shares best practices and efficiencies with the Rooms Division leadership team and colleagues.
• Embraces Company updates and strategies to deliver on our guest experience commitment.
• Confidently performs General Emergency Procedure’s and duties with a sense of urgency as directed by HESS.
• Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual.
• Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
• Complies with company expectations and standards, including HESS policies.
• Maintains current, accurate knowledge of public health standards and ensures their ship is in continuous compliance with all hotel related public health policies.
• Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.