1. Educational Background:
a. Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
b. Additional certifications in food safety, customer service, or management are an advantage.
2. Work Experience:
a. At least 1 year of experience in the food service industry, preferably in a supervisory or managerial role.
b. Experience in quick-service restaurants (QSR) is highly preferred.
3. Skills and Competencies:
a. Strong leadership and team management skills.
b. Excellent communication and interpersonal abilities.
c. Proficient in handling customer concerns and complaints effectively.
d. Strong problem-solving and decision-making skills.
e. Ability to multitask and work efficiently in a fast-paced environment.
f. Proficient in using POS systems and basic office software (e.g., MS Excel, Word).
g. Knowledgeable in inventory management, cost control, and basic financial reporting.
4. Physical Requirements:
a. Physically fit to handle long working hours, including standing and walking.
b. Comfortable working under pressure in a fast-paced setting.
5. Attitude and Personality:
a. Customer-oriented and committed to delivering excellent service.
b. Flexible, adaptable, and open to changes.
c. Detail-oriented and highly organized.
d. Able to motivate and inspire team members to achieve targets.
6. Other Requirements:
a. Willingness to work weekends, holidays, and shifting schedules.
b. Must have valid government IDs and other pre-employment documents.
c. Willing to undergo training and professional development.