To execute the standard operating procedures required to effectively manage the store
To implement and monitor the sales and marketing programs and initiatives of the store in order to achieve sales targets
To contribute in sales building efforts and managing customer relations
To provide support in inventory management to ensure product availability
To effectively implement and monitor cost areas in order to achieve profit targets
To ensure compliance to standard cost control and cash control measures at all times
To ensure compliance to food safety standards at all times
To provide support in effective implementation and management of food production in order to ensure that food served to customers are of the highest quality at all times
To effectively implement cleaning and maintenance activities in all store areas to keep the store clean and in good condition
To implement service management standards and best practices in order to ensure quality of service given to all customers
To effectively handle and resolve customer complaints based on standards and to escalate them to the Restaurant Manager in a timely manner as needed
To properly implement and comply with the standards in managing store documents and reports and in executing any administrative tasks as needed
To provide support in training and certifying crew leaders and/or trainers in order to enhance and maintain productivity and to ensure compliance to standard operating procedures
To effectively manage the store’s manpower resources without sacrificing quality
To act as Certified First Aider
To assist in implementing store safety protocols and in managing any crisis that may arise
To regularly perform production and service management activities based on company standards during one’s shift, as well as administrative tasks as needed
To contribute in implementing activities for the continuous improvement of the store and the team
To perform other assigned tasks as needed