Responsible for the development and achievement of the store business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Store’s adherence to operating systems and standards and compliance to all government requirements.
Operations Management
- Defines and achieves Store Sales targets and Sales Growth targets. Responsible for facilitating sales and marketing orientation with the store team by leading them in defining customer needs, sales opportunities and in designing and implementing sales building and local store marketing strategies.
- Leads the team in SWOT analysis in order to create sales building strategies, operational effectiveness and organizational management;
- Leads in building store/brand awareness through community relations and client or customer engagement initiatives
- Evaluates Customer Satisfaction Survey results and conducts self-audit to diagnose areas for improvement, and sets standards toward the achievement of Food, Safety and Cleanliness goals;
- Prepares Store Operations Budget, and reviews monthly P&L; Determines cost management and productivity improvement strategies;
People Management and Development
- Identifies people development needs such as training and competency building activities needed by the team in order to strengthen operational capability and personal effectiveness;
- Approves and implements succession and individual development plan for the Team
- Facilitates effective performance management, coaching and mentoring
- Leads in team huddles, meetings, and communicate business and organizational updates