1. Accepts, confirms and records room reservations from members, sponsored guests, groups or conference.
2. In coordination with Manila Reservations, ensures the availability of rooms for reservation/ booking prior to arrival or occupancy of members, guests and groups.
3. Attends to inquiries, verifications and complaints regarding room reservations, guest fees and other charges, facilities and other requirements.
4. Charts and inputs reservations received in the computer according to date, type or room preferences, special services required for control and monitoring purposes; update chart and computer inputs for every amendment or cancellation received.
5. Issues confirmation slips to guarantee booking.
6. Coordinates with the other sections of Rooms Division and other Departments for special arrangements.
7. Liaises with the Front Office, Customer Service and other concerned Departments on a regular basis for special arrangements (VIPs, billing arrangements and other instructions).
8. Ensures efficient handling, maintenance, upkeep and storage of the Club's equipment, furniture and resources that are within the area of responsibility.
9. Prepares occupancy forecasts and ensures that all departments are provided such reports in advance for timely planning and decision-making.
10. Attends section / department meetings.