Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?
The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!
Job Summary:
We are looking for a highly organised, customer-focused, and sales-driven Reservations Coordinator to join our team! In this role, you will manage appointment bookings, assist clients over the phone and via email, and ensure a seamless booking experience.
An outgoing and proactive approach to upselling is essential, as you’ll be the first point of contact for our clients—making them feel valued and well taken care of. You will also handle client concerns, drive issue resolution, and offer additional services and appointments to enhance both client satisfaction and business revenue.
If you thrive in a fast-paced environment, enjoy creating positive experiences for clients, and have a passion for beauty and wellness, we’d love to hear from you!
Key Responsibilities:
Appointment Management: Efficiently handle bookings, rescheduling, and cancellations while ensuring a nice relationship/connection with the client.
Client Communication: Respond warmly and professionally to phone calls, emails, and online enquiries.
Scheduling Coordination: Work closely with therapists, stylists, and the front of house team to manage availability and avoid scheduling conflicts.
Upselling & Enhancements: Proactively recommend additional treatments, upgrades, and future appointments to enhance the client’s experience and increase revenue.
• Customer Service & Sales Excellence: With an outgoing personality, help with client enquiries and booking requests while proactively offering upsells to enhance their experience.
System Management: Keep the diary busy but filling it up with client appointments, make sure client’s profile is updated and check for any room clashes at the Spa/Salon
Issue Resolution: Handle any booking-related issues, such as last-minute cancellations or therapist availability changes, in a timely manner. Effective in problem solving and handling customer complaints.
Campaigns & Promotions: Be knowledgeable about ongoing and upcoming campaigns to be able to educate clients and process their vouchers.
Reporting & Feedback: Track upsells, client complaints, and communicate any client feedback to Managers and appropriate staff members.
Requirements:
Experience: Previous experience in customer service and sales role is required.
Tech-Savvy: Proficient in using booking systems, phone and communication systems, Microsoft Office, Shopify and CRM software.
Sales-Oriented: Confident in upselling additional services and encourage rebooking
Multitasking: Ability to manage the diary, process vouchers, answer client enquiries, and ensure no scheduling conflicts with other client’s appointment while booking appointments.
Flexibility & Team Player: Willingness to work from 6:30 PM onwards PH Time or 10:30 AM UK Time.
Why Join The Client?
Why Join Us?
Competitive salary and sales incentives.
Opportunities for career growth within the spa/salon industry.
Supportive team environment with ongoing training and development.
Core Perks and Benefits:
HMO on your first day + Free coverage for 2 dependents on your 2nd year
Government-mandated benefits
20 Annual Leave Credits
13th-month pay
Birthday Leave
Bereavement Leave
Work Flexibility:
Work From Home setup
This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.
Onsite/Hybrid employee additional benefits:
Travel Subsidy Allowance
Free staff house accommodation (for those within a certain distance)
Free Shuttle service
Free Lunch
Free Uniform
Perfect attendance bonus
Additional benefits/perks to all employees
Onboarding training
Performance-based salary increase
Discretionary incentives based on client or individual performance
Monthly employee engagement
Birthday Gift
Weekly treats
Christmas Hamper
Anniversary Gift
Opportunity to travel
Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:
https://rb.gy/u35c6
Grad trainees, junior, entry-level, and admin positions: PHP 3,000
Intermediate positions: PHP 5,000
Senior and hard-to-fill positions: PHP 8,000
Send them our way, and let's win together!
Check our website to see more:
https://thebackroomop.com/
And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm
Get the word out!