Core Responsibilities:
Guest Greeting and Welcoming:
Providing a warm and welcoming first impression to all guests entering the restaurant.
Reservation Management:
Managing reservations, whether through phone calls, online bookings, or walk-ins, and ensuring efficient seating arrangements.
Customer Service:
Addressing guest inquiries, providing information about the menu, specials, and restaurant services, and handling special requests or complaints.
Coordination with Staff:
Communicating guest needs and preferences to servers and kitchen staff to ensure a smooth dining experience.
Maintaining Order:
Ensuring the reception area is organized and presentable, and assisting in maintaining the overall flow of the restaurant.