QUALITY ASSURANCE SUPERVISOR

₱94,500.00

PASAY CITY, NCR, FOURTH DISTRICT
Educ level not specified
Contractual

Job Description

Position title: Quality Assurance Analyst
 
Job Description:

• Supports staff by providing coaching and mentoring.
• Reviews work completion for accuracy.
• Monitors program and project workflow.
• Understands client SLA's and facilitates internal and external calibration sessions.
• Prepares statistical reporting for senior leadership review.
• Supports performance reviews and disciplinary actions.
• Assists in interviewing candidates.
• Provides training for team members through demonstrations and discussions.
• Works to create a list of processes and sub-processes.
• Creates standards for documentation of policies, procedures, and defining records.
• Ensures adequacy checks on documents that have been created.
• Conducts process writing workshops for business operations.
• Establishes a process to identify, index, classify, codify, store, and retrieve documents.
• Maintains version controls for documents and records.
• Develops and implements improvement programs, initiatives, and processes.
• Conducts audits and reviews data/documentation.
• Performs other duties as assigned.
• Complies with all policies and standards.


Send your application to 
Talent.ph@conduent.com
Visit us at https://careers.conduent.com
Facebook: Conduent Philippines 

Conduent Business Services Philippines Inc. 
7/F One E-Com Center Building, 
Palm Coast Avenue, Mall of Asia Complex, 
Pasay City, 1300 Philippines
Business Process Solutions

Foreign National intending to apply for the position:
Mr. Fan-Jiun Tai
City of Residence: Taguig
Nationality: Taiwanese 
Intended period of employment: Two (2) years


Company hereby declares that the above-named foreign national is able, willing, and qualified to perform the services and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment - National Capital Region located at 967 Maligaya Street, Malate, Manila.

Qualifications/Requirements

Qualifications:
Bachelor's degree / finished 4-year course in college
With more than 2 years in BPO or QA Analyst.
Excellent communication skills (oral and written) in English and language.
Proficient in using MS Office applications and excellent presentation skills          
Must be proficient in the required language- Mandarin/Chinese. 
Must have good analytical skills and Problem-Solving skills.

Work location

PASAY CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

About the company

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, autom...

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

200 and over (Large)

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