• Minimum of 3 years in a managerial or supervisory role.
• Knowledgeable in local and international quality standards and regulations (e.g., ISO 9001, GMP, HACCP).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in MS Office and quality management systems/software.
• Timeliness and closure rate of CAPAs (Corrective and Preventive Actions).
• Number of customer complaints and resolution turnaround time.
• Internal and external audit findings and compliance rate.
• On-time delivery of quality reports and documentation.
• Employee training completion rate within the quality department.
• Cost of quality (CoQ) management and reduction.
• ISO / GMP / HACCP audit scores and certification status.