QUALITY ANALYST

₱14,000.00

AZPIRED INC
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CEBU CITY (CAPITAL), CEBU
COLLEGE GRADUATE
Permanent

Job Description

Posted on 21 November 2024
Job Description:
Ensures quality of calls by call calibration, evaluation, and coaching. Also in-charge of overseeing agents’ awareness and compliance of the ZTP and account regulations.

Job Responsibilities:
  • Conducts monitoring to all agents on a daily basis via remote or side by side.
  • Conducts data entry and feedback.
  • Provides coaching and continual improvement support to all customer service agents.
  • Works with call group towards compliance of all policies and procedures.
  • Works with Team Leaders, coaches, and training department in promoting consistency throughout the call.
  • Disseminate information and updates.
  • Adheres to company guidelines and procedures.
  • Conduct tasks as demanded or needed.

Qualifications/Requirements

  • Preferably a college graduate.
  • With work experience in a related field to enable satisfactory performance in a call center setup is an advantage
  • Willing to work at night and on a shifting schedule.


Work location

CEBU CITY (CAPITAL), CEBU

Remarks

Benefits:
● Paid training programs for all positions.
● Basic pay is up to PHP 25,000.00 upon contract signing.
● Sign-up bonus of PHP 10,000.00.
● Account-specific perks, incentives, and bonuses.
● Assignment to very easy international accounts!
● Employee referral incentives
● Discounts/perks with our partners! (hotels, restaurants, resorts)
● Medical Health Coverage (PPO and Meditec)
● Skills development opportunities
● Career advancement opportunities
● Regular monthly company activities

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About the company

AZPIRED is a world-class outsourcing service center with a number of locations in the Philippines, three offices in Cebu and Cagayan De Oro City.

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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