Proficiency in relevant software, hardware, and programming languages used in the project.
Knowledge of system architecture and functionalities.
Understanding of network infrastructure and protocols.
Ability to diagnose technical issues quickly and accurately.
Capability to troubleshoot complex problems and identify root causes.
Creative approach to finding solutions and workarounds.
Clear and concise communication with both technical and non-technical users.
Ability to explain technical concepts in layman's terms
Active listening to understand user needs and concerns
Manage multiple support requests simultaneously.
Prioritize tasks effectively based on urgency and impact
Thorough knowledge of project goals, scope, and deliverables
Awareness of project timelines and milestones
Ability to gather and analyze data to identify patterns and trends
Critical thinking to evaluate potential solutions
Stay updated with new technologies and project updates
Flexibility to adjust to changing project requirements