• Implementation and Configuration: Deploy and configure IT services and solutions according to client specifications and company standards.
• Maintenance and Support: Perform routine maintenance and provide ongoing support for IT services, ensuring their reliability and performance.
• Troubleshooting: Quickly and efficiently diagnose and resolve technical issues, minimizing service disruption.
• Client Interaction: Work closely with clients to understand their technical requirements and provide tailored solutions.
• Technical Documentation: Prepare and maintain detailed technical documentation for IT services and solutions.
• Collaboration: Work collaboratively with the service delivery team, sales, and other departments to ensure a cohesive approach to client service.
• Quality Assurance: Adhere to quality standards in service delivery and contribute to continuous improvement initiatives.
• Training and Knowledge Sharing: Provide training and guidance to junior team members and clients, as required.