POSITION TITLE: MANDARIN PRODUCT EXPERT (1 VACANCY)
JOB DESCRIPTION
• Explain and demonstrate product features and benefits to Mandarin-speaking customers or clients, both in-person and remotely.
• Provide technical support or after-sales service in Mandarin to resolve customer issues efficiently.
• Gather user feedback from Mandarin-speaking markets and report product performance insights to internal teams for improvement.
• Support translation and cultural adaptation of product materials, documentation, and marketing content for Chinese-speaking audiences.
• Assist sales teams in closing deals by offering expert-level product knowledge in Mandarin during presentations or negotiations.
• Work with product development, marketing, and customer service teams to ensure the product meets the needs of the Mandarin-speaking market.
• Monitor competing products in Chinese markets and provide comparative insights to guide product positioning and development.