AB LEISURE EXPONENT INC.
POSITION TITLE: MANDARIN PRODUCT SPECIALIST
JOB DESCRIPTION
• Develop and maintain in-depth knowledge of the company’s products and services, ensuring they meet the needs of Mandarin-speaking customers.
• Provide technical support and assistance to Mandarin-speaking customers, addressing inquiries, issues, and troubleshooting.
• Work with development and marketing teams to ensure product features, documentation, and user interfaces are effectively localized for Mandarin-speaking markets.
• Conduct research to understand the preferences, trends, and needs of Mandarin-speaking customers, providing feedback to product and marketing teams.
• Train Mandarin-speaking customers and internal teams on product features and usage.
• Collect and analyze customer feedback in Mandarin, translating insights into actionable product improvements.
• Work closely with marketing, sales, and product teams to drive product success and adoption in Mandarin-speaking markets.