The Order Expeditor is responsible for tracking, monitoring, and following up with suppliers the product delivery in accordance with the terms and conditions of the client. The incumbent is expected to generate weekly expediting reports, escalate overdue purchase orders (POs) and maintain on-time delivery without exceptions. It is also expected that the incumbent shares knowledge and skills to new members and other colleagues to support the operations of the department.
DUTIES AND RESPONSIBILITIES:
1. Collaborates closely with respective accounts to fully understand and fulfill all customer requirements in accordance with the contract terms.
2. Manages the supplier-side purchase order (PO) process that involves ensuring confirmation of receipt, timely release, expediting, and coordinating deliveries to meet contractual deliveries with efficiency.
3. Handles all correspondence related to shipments, delivery, and material quality and quantity, and promptly reports any concerns to relevant parties to ensure orders meet the required specifications and timely address pressing concerns.
4. Meets the agreed quality assurance (QA) requirements to safeguard quality and standard of work.
5. Facilitates smooth PO delivery by maintaining effective communication with stakeholders to maintain strong relationship with the clients.
6. Escalates complex or unresolved issues, queries, or concerns to his/her immediate superior for swift resolution.
7. Achieves zero accidents to minimize operational costs.
8. Shares knowledge and skills with new members and junior colleagues for business continuity.