Job Description

Job Title: HR Supplier Management Analyst

Reports to: VP, Human Resources

Role Summary

The Analyst for HR Supplier Management shall provide assistance to HR Supplier Managers (Manila and Cebu) in the complete lifecycle of the supplier relationship from onboarding to offboarding. The role shall assist in identifying, reporting and managing the risks of suppliers in all aspects of the relationship and will contribute in the execution of all required oversight activities in keeping with Synchronies policies and procedures. The role shall also help ensure the suppliers’ performance delivery and execution of contracted services or products to Synchrony.
Key Responsibilities
• Work with HR supplier managers in the achievement of the following:
• Successful onboarding of suppliers
• Create and maintain accurate supplier engagement risk profiles
• Monitor and update oversight plans
• Document retrievable agenda, meeting minutes and action items per required frequency
• Train and support teams on Source to Pay system updates and rollouts.
• Meet with vendor and supplier managers to mitigate any challenges on service agreements and deliverables.
• Timely completion of scorecards and ongoing functional specialist assessments
• Develop exit plans to outline alternative options to current suppliers with whom Synchrony have high/complex dependencies
• Support HR supplier managers in tracking legal and regulatory requirements through its critical to compliance process.
• Reach out to HR Functional Surveillance/Compliance leader if there are any questions or concerns regarding compliance risk.
• Partner with HR Partners and Sourcing teams to support timely vendor sourcing for HR activities and other requirements.
• Work with HR supplier managers in safeguarding Synchrony’s data from unauthorized access or modification to ensure its availability, confidentiality and integrity.
• Ensures that suppliers are compliant to the data privacy act of the Philippines

Desired Characteristics:
• Ability to maintain a high level of confidentiality.
• Above average oral, written and interpersonal communication skills
• Ability to meet goals in a fast-paced environment
• Ability to maintain a positive attitude and professional image



• Bachelor's degree in Human Resources, Psychology or other related courses
• Experience in process management.

Work location



Competitive salary and top of the line employee benefits await for qualified applicants!

Changing what’s possible through the power in people.

Our thriving Manila office provides dedicated support to a wide range of our customers. We support two of our sales platforms – Payment Solutions and CareCredit – as well as several functions including Fraud Detection, PB, WPO, Training, Finance, Legal, HR and Sourcing. It’s a creative, high-energy culture, where people are encouraged to speak up and get involved in the community.

Known for our warmth and hospitality, our Cebu office is a highly collaborative environment. We take great pride in our creative, high-energy culture of individuals with different perspectives and unique ambitions. Our teams across Operations, Fraud and Customer Service provide support to a wide variety of customers and we offer our employees many opportunities to learn, develop and build their careers.

About the company

Synchrony Global Services Philippines is a subsidiary company that manages Synchrony’s call center operations and select back-office support located at Filinvest Alabang and at Cebu Business Park.



Employment size

200 and over (Large)

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