Position: Senior Manager
Job Description
- Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones
- Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals
- Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios
- Provides and implements business-focused solutions within time/cost constraints
- Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility
Qualification
- Bachelor’s degree
- 10+ years of operational experience in P&C Insurance domain; should have global exposure
- More than 5 years of leading Global financial projects, financial reporting, and P&L management
- Should have had prior experience in managing BPO processes (Customer Service, Technical Support, Sales)
- Sound knowledge of advance excel skills