POSITION TITLE: Order to Cash Service Delivery Lead (1 VACANCIES)
* Lead a team responsible for managing billing processes across the EU markets.
* Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers (where applicable).
* Oversee the onboarding and integration of new markets or processes into the Shared Service Centre.
* Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
* Provide stakeholders with timely reports and analyses to facilitate strategic decision-making.
* Reporting to the EU Order to Cash Regional Process Owner (RPO), this position will work closely with commercial teams, support centers, and in-country teams. The Service Delivery Lead will be responsible for ensuring the efficient execution, monitoring, and reporting of billing processes across the EU region. A key focus will be identifying operational improvements and collaborating with the Transformation and IT teams to implement automation initiatives.
* Ensure vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
* Maintain effective communication and coordination with all relevant stakeholders.
* Provide monthly reporting and insights to support in-country teams.
* Build and manage a high-performing service delivery team.
* Continuously improve billing processes, ensuring SLAs are met, and escalate issues for timely prioritization.
* Other duties as assigned by the RPO