POSITION TITLE: MANDARIN OPERATIONS ASSISTANT (1 VACANCY)
*Provide Mandarin-English translation and interpretation (written and verbal) for business communications.
*Support operations team in processing transactions, orders, or client requests.
*Assist in preparing reports, documentation, and presentations in both Mandarin and English.
*Act as liaison between Mandarin-speaking clients or partners and internal departments.
*Coordinate with other departments to ensure operational requirements are met on time.
*Handle customer or client queries, complaints, or feedback in Mandarin.
*Perform administrative tasks such as scheduling, documentation, and record-keeping.
*Monitor daily workflow to ensure SLA (Service Level Agreement) and KPI targets are met.