OPERATIONS OFFICER

Salary not specified

SUN LIFE OF CANADA (PHILIPPINES), INC.
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TAGUIG CITY, NCR, FOURTH DISTRICT
MASTERAL/POST GRADUATE LEVEL
Permanent

Job Description

Posted on 1 July 2025

POSITION: Chief Operations Transformation Officer

  • The role is responsible for leading and driving the strategic transformation roadmap for Operations and leading the specific initiatives to drive digitization for Operations. This includes designing and leading the execution of an Operations Transformation Plan, aligned to Sun Life’s PH and Asia Strategies
    RESPONSIBILITIES:
    • Design and Execute an Operations Transformation Roadmap
    • Develop an Operations Transformation roadmap which will drive high levels of automation and digitization across operations, while driving up Customer Service quality and standards. Key measures of success will include Straight-through processing (STP), Customer Satisfaction scores (CSAT), Automated Underwriting, Claims Adjudication, Digital Payments.
    • Partner with Digital and Client Teams to drive Adoption of Digital
    • Develop adoption plans for our digital assets including customer websites and
    • mobile apps, as well as advisor tools which can support digital transaction processing. Measures of success will include Digital Submission of various
    • processes.
    • Drive Culture Change across Operations, focused on Agility and Lean Process Improvement
    • Embed developing adoption plans, change management plans for operations and associated functions to ensure the planned value is realized. Deploying Value Streams to ensure continued progress against the OKR’s, including close partnering with the technology deliver teams and making pivots or remediation
    • actions to ensure continued progress.
    • Manage Stakeholder Relationships
    • Build and maintain strong relationships with key stakeholders, including C-suite executives, business unit leaders, and corporate office, ensuring effective

Qualifications/Requirements


  • 15+ years of experience in operations and transformation leadership roles, preferably within the insurance industry, preferably having been a Chief Operations Officer, or Operations Transformation Lead
  • Qualifications/Certifications in Lean/Six Sigma, Agile Transformation, Automation would be highly valued.
  • Proven track record of successfully leading large-scale transformation programs.
  • Experience operating effectively within both local and regional office settings is highly valued.
  • Deep understanding of operational transformation methodologies and frameworks.
  • Understanding and experience in implementation of robotic process automation (RPA), process digitization, lean process improvement and continuous improvement (such as the NPS system).
  • Strong knowledge of Agile principles and practices, including scaling frameworks.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Deep understanding and experience in insurance processes.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

Applications shall be sent to: PHIL-Careers@sunlife.com

Name of foreign national intending to apply for the position:

Name: Vipin Joshi

Address: Taguig City Philippines

Nationality: Indian

Intended period of employment: 3 years

Company/ Employer: Sun Life of Canada (Philippines), Inc

2/F Sunlife Center 5th Avenue corner Rizal Drive Bonifacio Global City, Fort Bonifacio, City of Taguig

Nature of business: Insurance

Sun Life of Canada (Philippines), Inc hereby declares that the above-named foreign national is able, willing, and qualified to perform the services and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment - National Capital Region located at 967 Maligaya Street, Malate, Manila.  

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About the company

As a leading global financial services company based out of Canada, we offer a broad range of insurance, retirement and investment products and services to meet the diverse needs of both individual and corporate clients around the world.Sun Life in the Philippines offers a diverse range of...

Industry

FINANCIAL INTERMEDIATION

Employment size

200 and over (Large)

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