Specific Job Title: TECHNOLOGY & OPERATIONS DIRECTOR
- Define, execute, measure and continuously improve the Operation Model for Technology & Operations of GoTyme.
- Ensure on-track and smooth hand-over of GoTyme Technology Platforms to operations – such as GoTyme Mobile App, ERP, GL, End-user Computing, Office Network, among others.
- Ensure availability, reliability and scalability of GoTyme platforms to support the continued business growth – Internal IT tools, KYC, Kiosks and Payment platforms
- Ensure smooth operations, right controls and scalability of the following operations pillars: Internal IT Operations, KYC Operations and Kiosk Operations.
- Align the operational SLAs with the business partners and ensure that the operational groups are meeting end-to-end SLAs as committed to the business.
- Identify key partners, ensure fully aligned SLAs and perform vendor management and build strategic relationships in a way that compels the partners to consistently meet committed SLAs and support GoTyme’s business growth.
- Ensure all regulatory and audit requirements from the Operational Teams are met and all relevant findings are addressed on-time.