OPERATIONS MANAGER

₱60,000.00

GENPACT SERVICES LLC (PHILIPPINES)
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CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 24 April 2025
• Oversee day-to-day operations locally and perform compliance exercise.
• Become an expert on CS controls and agent compliance.
• Assist in the maintenance and creation of documentation\playbooks.
• Develop a training program for staff.
• Escalate questions and concerns to respective team.
• Create reporting and metrics.

Qualifications/Requirements

• CS experience
• Management Audit/Compliance experience
• An eye for detail
• Excellent verbal and written communication skills
• Excellent judgment and the ability to make tough calls in ambiguous situations.
• Building reporting and Metrics
• Create training materials and documenting playbooks
• An empathetic approach to dealing with sensitive Trust & Safety concerns

Work location

CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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About the company

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the r...

Industry

FINANCIAL INTERMEDIATION

Employment size

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