OPERATIONS MANAGER

Salary not specified

WHG CUSTOMER SERVICES PHILIPPINES INC.
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CITY OF PARAÑAQUE, NCR, FOURTH DISTRICT
COLLEGE GRADUATE
Permanent

Job Description

Posted on 23 April 2025
  • Oversight of Team performance to SLA’s and/or other objectives;
  • Provide coaching to Team Manager and/or Customer Service or Back Office representatives;
  • Collaborate for William Hill Business leaders;
  • Process Improvements; and - Hiring and Training Development.

Qualifications/Requirements

  • With at least 12+ years’ experience in call center or BPO set-up
  • With at least 2 years of experience in a Management role;
  • Also has a well diverse and extensive expertise in the back office roles (Fraud, AML, Compliance and Regulations);
  • Has a proven experience with dealing with - Effective English communication skills both (verbal and written) and demonstrated competency to interact with people of all levels of the organization and with appropriate external stakeholders
  • Bachelor/ College Degree is an advantage

Work location

CITY OF PARAÑAQUE, NCR, FOURTH DISTRICT

Remarks

Actual Position Title: Senior Operations Manager
Salary Range: PHP 85,000 to PHP 150,000
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About the company

William Hill started his business in 1934, travelling on a motorbike, taking bets in the local area of Birmingham. Continuing the innovative spirit of our founder, we have grown into an international and multi-brand business which, in 2022, was acquired by 888 Holdings plc, one of the world’s leadin...

Industry

OTHER COMMUNITY, SOCIAL AND PERSONAL SERVICE ACTIVITIES

Employment size

200 and over (Large)

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