Operations Manager - IT Services
Job Overview:
We are looking for an Operations Manager with a strong background in IT services to lead and optimize our daily business operations. The ideal candidate will have hands-on experience in managing IT project workflows, vendor relationships, and internal processes to support service delivery excellence and business growth.
Key Responsibilities:
- Oversee and continuously improve operational workflows related to IT consulting, managed services, and project delivery
- Coordinate with technical teams, recruiters, and account managers to ensure smooth resource deployment and project execution
- Monitor SLAs, client contracts, and compliance requirements to maintain high service standards
- Manage vendor and partner relationships, procurement processes, and support tools/platforms used across operations