OPERATIONS MANAGER

₱80,000.00

WIPRO PHILIPPINES INC.
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CEBU CITY (CAPITAL), CEBU
COLLEGE GRADUATE
Permanent

Job Description

Posted on 26 March 2025
Designation / Role: Team Leader

Roles and responsibilities:
• Be responsible for supervising the team working on assigned cases.
• Monitor the team's production and SLA delivery.
• Keep a record of client KPIs and the team's performance against the
 KPIs.
• Monitor the issue logs raised by the client partners and review each
 issue log prior to being escalated to the customer.
• Eectively manage and handle escalations raised by the clients.
• Provide mentorship, training and coaching to the team.
• Adhere to organizational policies and procedures.
• Lead by example by demonstrating the highest standards of ethical
 behavior.
• Monitor and report on the team performance as needed.
• Keep the Standard Operating Procedures updated and establish
 due control mechanisms.
• Work with the quality and transformation team to identify,
 recommend and implement process improvement projects

Qualifications/Requirements

Qualifications, experience and additional skills:
• Good working knowledge of tools like MS word
• Excellent verbal and written communication and presentation skills
• Good interpersonal and people management skills with an excellent problem-solving approach
• Good analytical skills for MIS, number crunching abilities and
 capability to report to internal and external stakeholders
• Must have the ability to exercise managerial judgment and perform as a mentor
• The candidate should be willing to work on a night shift across different US time zones
• 6+ years of experience or 72+ months, healthcare exposure and an international voice background is preferable
• Bachelor of Science degree

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

Applications may be sent to:
Maurice Joy Montevirgen - maurice.montevirgen@wipro.com

Company/Employer:
Company name: Wipro Philippines, Inc.
Complete address: 9th, 15th and 16th Floors, Cebu Central Block Corporate Center Tower 2, Block 10, Geonzon St., Cebu I.T. Park, Brgy. Apas, Cebu City, Cebu, 6000, Philippines
Nature of Business: IT/ BPO

Name of foreign national intending to apply for the position:
Name: Ipsita Gupta
Address: Palaciego Uno Condominium - Unit 7C, 218 N. Escario street Cebu City, Cebu - 6000
Nationality: Indian
Intended period of employment: Two (2) years
Workplace: Cebu City
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About the company

Wipro BPO is a global information technology, consulting, and outsourcing company with services spanning financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom, and media. Serving clients in 175+ cities across 6 contine...

Industry

TRANSPORT, STORAGE AND COMMUNICATION; REAL ESTATE, RENTING AND BUSINESS ACTIVITIES

Employment size

200 and over (Large)

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