Operations Support Associate (Entry Level)
DAYSHIFT | Fulltime | Makati (Onsite Setup)
- Start Immediately Grow With Us
- We're looking for fresh graduates or those with up to 5 years of experience in customer service, logistics, or similar roles people who are eager to learn, grow, and make a difference.
- Clear, confident English for phone and email support
- Comfort with email tools and spreadsheets
- experience with Freshdesk or Shopify (preferred but not required)
About the Role
We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.
You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.
Why Cooee
Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.
We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.
What you'll be working on
- Talk with customers and suppliers about product issues.
- Handle customer questions after purchase, including delivery updates and collecting feedback.
- Provide general admin and support services.
- Work with the warehouse on shipments and stock problems.
- Build good relationships with customers and meet their needs quickly.
- Use internal tools (Freshdesk, W3APP, Shopify) and update records.
- Help project managers with documents and presentations for large fit-out projects.
- Always communicate in a professional and friendly way.
- Coordinate with suppliers to fix problems and process claims.
- Stay organized and complete tasks independently.