POSITION TITLE: MANDARIN CHANNEL OPERATIONS EXPERT
*Translate and interpret communications between Mandarin and English as required.
*Support training and onboarding of Mandarin-speaking agents.
*Analyze customer feedback to improve operational workflows.
*Liaise between regional Mandarin-speaking teams (e.g., China, Taiwan) and Philippine operations.
*Escalate and resolve complex issues in a timely manner.
*Prepare regular reports on Mandarin channel performance.
*Collaborate with cross-functional teams to ensure service standards are met.