OPERATIONS ANALYST

Salary not specified

AB LEISURE EXPONENTS INC
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CITY OF MANDALUYONG, NCR, SECOND DISTRICT
HIGH SCHOOL GRADUATE
Permanent

Job Description

Posted on 8 July 2025
POSITION TITLE: MANDARIN CHANNEL OPERATIONS EXPERT

*Translate and interpret communications between Mandarin and English as required.
*Support training and onboarding of Mandarin-speaking agents.
*Analyze customer feedback to improve operational workflows.
*Liaise between regional Mandarin-speaking teams (e.g., China, Taiwan) and Philippine operations.
*Escalate and resolve complex issues in a timely manner.
*Prepare regular reports on Mandarin channel performance.
*Collaborate with cross-functional teams to ensure service standards are met.

Qualifications/Requirements

*Fluent in Mandarin Chinese (written and spoken).
*Strong communication and interpersonal skills.
*Analytical and detail-oriented.
*Ability to work independently and under pressure.
*Strong organizational and time management skills.
*Willingness to work flexible hours or shifting schedules (depending on business needs).

Work location

CITY OF MANDALUYONG, NCR, SECOND DISTRICT

Remarks

NAME: TANG, ZHIQIANG
ADDRESS: UNIT 34L UPTOWN PARKSUITES TOWER 2 TAGUIG CITY
NATIONALITY: CHINESE
INTENDED PERIOD OF EMPLOYMENT: 2 YEARS

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About the company

AB Leisure Exponent, Inc. (ABLE) is the pioneer in professional bingo gaming in the Philippines and a 100% subsidiary of the Company. It is also popularly known as Bingo Bonanza Corporation. ABLE is the operator and licensee of Philippine Amusement and Gaming Corporation (PAGCOR) for bingo games. T...

Industry

WHOLESALE AND RETAIL TRADE

Employment size

200 and over (Large)

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