NETWORK ADMINISTRATOR

BST SYSTEM AND NETWORK ADMINISTRATOR 

Job Highlights

• Salary / Compensation
• Career / Development Opportunities
• Positive Working Environment

Job Description

Qualifications:

• Must be a Bachelor's Degree of Information Communications Technology or equivalent
• Professional Experience Required: 1 year and above experienced of Network and Windows Server
• Industry required for 1 year experienced
• With CCNA training/certification is a plus
• Key Skills & Competencies Required: Proven experience as a System Administrator, Network Administration

Job Descriptions:

• Maintain current knowledge of IT industry trends and the development of new technologies or adherence of IT support best practices.
• Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.
• Responsible for supervising the daily activities of the company IT Help Desk team that provides multi-tier end user support for traditional IT Help Desk Operations functions.
• Maintain a list of suppliers and other subcontractors who may be required to assist in the resolution of IT technical problems.
• Interacts with IT vendors, external suppliers and other contractual partners to ensure procurement and IT supplies are cost effective and arranged in time.
• Maintain a log of any software or hardware problems detected and corrective actions performed.
• Maintain software licenses and hardware purchasing records, service and maintenance records for company IT equipment.
• Ensure all service level assurance (SLA) and commitments with customers are dealt with in a timely manner.
• Resolve daily issues of a complex scope that impact the Help Desk support team and overall business objectives.
• Arrange for external technical support where problems cannot be resolved in-house.
• Manage effectively the purchasing requests and inventory of all software, hardware and other IT supplies.
• Performs other tasks as delegated by the Immediate Head.