Oversee the daily operations and performance of our listings on Foodpanda Booky, GrabFoods, and
other relevant delivery platforms. Ensure all menus, product descriptions, pricing, and availability are accurate and up-to-date across
all platforms. Coordinate with internal teams for changes. Coordinate and execute promotional campaigns, discounts, and marketing initiatives offered by
Foodpanda, Booky and GrabFoods. Monitor campaign performance and provide insights. Regularly monitor key metrics such as sales, order volume, customer ratings, delivery times, and
cancellation rates. Identify trends and areas for improvement. Act as the primary liaison for resolving operational issues, order discrepancies, or customer
complaints escalated from the platforms. Work closely with store operations to ensure quick and
effective solutions. Collect and analyze data from platform dashboards. Generate regular reports on platform
performance, campaign effectiveness, and identify actionable insights for sales growth and
operational efficiency. Build and maintain strong working relationships with account managers and support teams at
FoodPanda, Booky, GrabFoods, and other third-party partners. Ensure high-quality and appealing visuals (photos) and engaging content are used for our listings on
these platforms. Assist in verifying invoices and commission statements from third-party platforms for accuracy.