Responsible for monitoring of deliveries of goods to clients
Responsible for overseeing a wide variety of delivery operations to achieve customer requirements on time and to maintain customer satisfaction
Coordinates with Logistics Sales Operations for daily requirements of various clients.
Establishing daily routes and schedules of shipments and deliveries with delivery personnel.
Tracking the progress of shipments thru in house communication system devices and online chat facilities.
Respond to and find solutions to issues, liaise with internal and external customers if necessary.
Close coordination with agency heads to address all concerns accordingly.
Supervise daily delivery operations and oversees actual work process including daily available trucks, delivery routes per location, loading and unloading of items and delivery activities from customers by conducting actual audit and visit to all areas/ delivery locations.
Ensures that the team adheres to the client’s standard operating procedures by conducting delivery information to strategic plans and reviews; implementing good productivity outputs by eliminating delivery errors; customer service standards; identifying system improvements of delivery services.
Supervises and assist daily delivery operations by ensuring the accuracy of daily routing systems based from delivery schedules from clients.
Establishing or adjusting work procedures to meet logistics demands as dictated by delivery schedules and work flows.
Couches and motivates subordinates to perform well and upholds discipline and team work.
Support and participate in continuous improvement activities in order to optimize processes.
Helps the company to reduce operational costs
Monitor over-all performance of deliverymen; measuring and reporting the effectiveness of delivery operations with the agency supervisors.
Ensure the company directions, daily objectives, and key-points are communicated effectively to the team. Use problem solving skills to ensure the team has the resources they need to accomplish workloads.
Reviews and/ or approves documentation and transmittal of transactions such as gatepass, itineraries and delivery documents.
Coach and help to develop team members; help resolve issues on behavior and performance of team members in close coordination and guidance of agency partners