Logistics Coordinator/Business Support Assistant - Control Tower
The Business Support Assistant is responsible for Control Tower transactional activities related to track & trace and shipment updating. They must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions.
Key Tasks & Deliverables
- Check and monitor shipment milestones and update nominated system when applicable.
- Provide missing milestones report to the Account Management team including the stations that need to provide expected action. Escalate noncompliance when necessary.
- Monitor mailbox and other input data source for booking creation request, shipment update and data revision (whichever applicable)
- Creation of shipment based on the specific client requirements.
- Advise any discrepancies in the shipment information especially those that cannot be resolved from our end.
- Respond to related queries.
- Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
- Promote and initiate process improvement. Participate actively on projects that may lead to process efficiency.
- Meet and/or exceed expectations as defined on the SLA.
- Prepare daily and weekly volume reports.
- Ensure accuracy on work outputs.
- Participate in team huddles and stakeholder meetings.
- Actualize team weekly health check reports when needed.
- Work under the direction of a Team Leader.