Job Responsibilities/Descriptions:
Position to be held is Licensing Manager
To take operational management of the Licensing Services; ensuring that resources are used effectively to address priority issues and achieve performance and quality standards targets.
To implement service strategies which align the requirements, best practice guidance and organizational change as directed by the General Manager.
To assist the formulation and review of the relevant policy and compliance protocols and develop the appropriate monitoring procedures to ensure compliance.
To develop performance management systems as directed by the General Manager and establish protocols designed to deliver continuous service improvement.
To produce detailed service performance reports and take the appropriate management action to ensure that performance targets are achieved.
To provide technical advice on related Licensing matters and provide detailed advice and guidance to Managers and the Management.
To liaise in special cases extensively to oversee and take appropriate management action to ensure that the applications, submissions, filings and process within the services timeframes.
To undertake responsibility where appropriate to resolve highly complex issues and ensure that sensitive or contentious cases are correctly managed.
To oversee the appropriate use of document and evidential control systems and develop the appropriate monitoring systems to ensure continued compliance with the Data Privacy Act.
To provide necessary support, advice and guidance to the department on licensing and other registrations with agencies of the government.
To develop standard on Objectives and Key Results (OKRs) of the company to achieve progress and competence of employees.
To assist the management programmers, visions, strategies into operational reality; via the development and review of service delivery plans.
To monitor new laws, regulations, memorandum circulars and rulings on licensing, registration, accreditations and other license.
To oversee and manage special registrations, accreditation and licenses and to formulate effective method of registrations.
To review and manage quality of documents before submission and filing.
To planned set of activities for imparting knowledge to employees, such that it leads to a growth in job skills required for organizational growth. These could be technical, vocational, or management skills.
To deliver effective plans how to balance the volume of services handled by the department.