• Handles routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refers complex matters to appropriate management staff;
• Serves as the initial contact and liaison for intake and assessment of employee complaints;
• Conducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required.
• Assists with recordkeeping related to hiring, termination, leave, transfer, and promotion particularly as related to Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives.
• Conducts surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collects information and reports results to Labor Relations Manager or Human Resources Director.
• Maintains knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources.
• Assists with preparation of plans, policies, documents, and reports including EEO-1, affirmative action plans, organizational charts, labor agreements, and employee handbooks.
• Assists with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.
• Manage labor grievances as needed by investigating circumstances of incident, validity of claims, adherence to contract policies and completion of resolution procedures
• Coordinate with HR and other departments to create and sustain positive employee relations and facilitate effective communications between employees and management
• Develop and present informational briefings for management to improve understanding of labor relations and promote improved contract and management solutions
• Assist management during crisis situations, such as labor strikes, to fa