INFORMATION TECHNOLOGY OFFICER

Salary not specified

INTEGRATED COMPUTER SYSTEMS, INC.
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CITY OF SAN JUAN, NCR, SECOND DISTRICT
Educ level not specified
Permanent

Job Description

Posted on 21 May 2025
Service Desk Engineer (IT Help Desk)
Responsibilities:
  • Resolution of customers' technical problems over the phone and proper endorsement of the service to the concerned Service Center or other departments in ICS.
  • Updates the Autotask accurately, daily, and regularly detailing specifics of his assignments and other pertinent reports as may be required.
  • Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Timely and accurate feedback to customers.
  • Escalates concerns and issues as necessary to the Service Center Manager and client.

Qualifications/Requirements

Qualifications:
  • Bachelor's degree in any computer-related course
  • At least 1 year experience in Computer Hardware maintenance and basic network troubleshooting (required)
  • Above average communication skills and with strong customer service orientation

Work location

CITY OF SAN JUAN, NCR, SECOND DISTRICT

Remarks

No additional remarks

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About the company

Integrated Computer Systems, Inc. (ICS) continues to provide unparalleled value to our broad clientele of the Philippines' elite top 1,000 corporations. For over 40 years, customers continue to choose ICS for our legendary professionalism and impeccable reliability. Being a pioneer in the IT industr...

Industry

WHOLESALE AND RETAIL TRADE

Employment size

200 and over (Large)

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