The Senior Assistant Vice President and Service Delivery Lead leads the business segment's dedicated service delivery team which is composed of a team of systems analysts and technology delivery managers, reporting directly to BU Technology Heads.
This leader will lead a project as IT lead in one of the functions a) Finance technology or b) Compliance , Audit and Risk technology for SBC and hence relevant experience in these domains will be required.
He/She is accountable for technology service delivery for their dedicated Business Segment. The Service Delivery Lead partners with the respective SBC Business Segment Heads and provides guidance regarding both technology and market trends to support the formulation of the business segment's business strategy. She/He takes the end-to-end responsibility for the design, delivery, and of the technology services needed by her/his dedicated SBC business segment to achieve the business and technology objectives. She/He works closely with the business to craft and understand business strategy, priorities, and needs to plan and execute business-related technology strategy and initiatives.
As the single point of contact for dedicated BU IT service delivery-related activities and projects that require the services of the team, She/He is responsible for ensuring that SLAs are met by the team members and will coach, develop, mentor, and lead a team of systems analysts and tech delivery managers to enhance their capabilities.
Works as the strategic interface between ITG and internal stakeholders, for the purpose of business / IT strategy development, solution discovery, service management, risk management, financial management, and relationship management