Field Technician Support
Respond, troubleshoot, and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS Hardware, and audio visual) problems in a timely manner
Install and maintain hardware, POS at all Petron Stations Nation-wide. And its subsidiaries and divisions to ensure efficient Company operations.
Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware, and audio visual hardware operations.
Actively participate in the SmartPetro Service Desk by Assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner to ensure customer requirements are met. Additionally provide configuration and provisioning support when required.
Provide feedback on software documentation, guidelines, and installation procedures to facilitate ongoing support and maintenance.
Ensure all policies and standards on IT hardware in retail locations are enforced and practiced
Work with appropriate departments to test, monitor, and participate in the installation of all other ancillary software, updates, and upgrades
Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner
Prevent unauthorized access to information, assets, or restricted areas and report any attempts
Ensure preventative maintenance programs are performed.
Maintain current knowledge of trends and developments related to technology hardware and software.