Position Title: Learning and Development Specialist
Job Description:
Responsible in building, developing and delivering a training program for retail at country level that provides retail teams and line managers with the training resources and tools to improve performance and deliver customer satisfaction. To identify the training requirements tailored to the business needs and individual personal development plan. Contributes to the design, development and production of training materials, documents and
manuals to ensure consistency and quality of content and delivery to meet the specific needs of the retail training program. Provides coaching and development to the retail trainers and shop managers responsible for newly appointed managers, staff to ensure effective implementation of all new and existing in shop and classroom-based training program. Evaluates and reviews training materials and tools utilized on the regions, updates as appropriate to ensure maximum effectiveness.