User Support:
Respond to user inquiries and requests for technical assistance via phone, email, or in person.
Diagnose and resolve hardware, software, and network issues.
Assist users with account setup, password resets, and access permissions.
Troubleshooting:
Identify, research, and resolve technical problems efficiently.
Escalate complex issues to higher-level IT support or specialists when necessary.
Hardware and Software Support:
Install, configure, and update software applications.
Set up and maintain desktops, laptops, printers, and other hardware peripherals.
Perform routine maintenance, upgrades, and repairs.
Network Support:
Troubleshoot network connectivity issues and assist with basic network configurations.
Assist in the setup and maintenance of network equipment, such as routers and switches.
Documentation:
Maintain accurate records of user requests, incidents, and resolutions in a helpdesk ticketing system.
Create and update knowledge base articles and documentation for common issues.
Security and Compliance:
Implement and enforce IT security policies and procedures.
Assist in user access control, data protection, and malware prevention.
Ensure compliance with industry regulations and security standards.
Remote Support:
Provide remote assistance to off-site or remote employees.
Set up and support remote access solutions, such as VPNs.
Software Licensing and Asset Management:
Manage software licenses and track IT assets.
Assist with inventory management and software compliance.
User Training:
Provide basic training to users on software applications and IT best practices.
Create and deliver training materials and tutorials.