INFORMATION TECHNOLOGY (IT) SPECIALIST

₱14,000.00

LINKSERVE SOLUTIONS BPO INC.
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BATANGAS CITY (CAPITAL), BATANGAS
Educ level not specified
Work from home/online job

Job Description

Posted on 5 June 2025
Join our team while working at the comfort of your home!

VICIDIAL SUPPORT SPECIALIST
  • Compensation PHP15,000 - PHP17,000 per month

Job Description:

  • IT Support Specialist for Dialer & VOIP Management
  • Activate caller IPs before/during shifts and maintain tracking sheets
  • Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)
  • Monitor VOIP usage, report daily consumption, and troubleshoot call issues
  • Upload, delete, and manage call recordings as requested
  • Perform list uploads, duplicate checks, and send list results
  • Create/delete user credentials and update access logs
  • Coordinate with providers and assist in monthly projections and renewals
  • Assist agents with trouble-shooting their computers to fulfill duty for client
  • Perform other IT tasks duties as assigned

Qualifications/Requirements

Qualifications:
  • Proven experience in managing Vicidial or a similar dialer platform (required)
  • At least 1 year of experience in IT support, VOIP systems, or dialer management
  • Strong knowledge of Vicidial, Dialer platforms, VOIP systems, DIDs, SIP and IP management
  • Familiarity with call center technology and troubleshooting call flow issues
  • Proficient in using GMail, Google Sheets, and MS Excel
  • Basic understanding of user access control and data management
  • Strong attention to detail, accuracy, and problem-solving
  • Ability to prioritize tasks, multitask, and respond quickly to live technical issues
  • Good communication and coordination skills
  • NBI clearance - high integrity is a must
MUST HAVE the following equipment:
  • Laptop/Desktop
  • - CPU: Intel or AMD processor with 64-bit support
  • - RAM: 8 GB and above
  • Computer Headset with noise-cancelling feature
  • High-resolution Webcam
  • Wired internet connection; minimum of 10 Mbps
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord, Zoom
  • So, why join us?
  • Permanent work-from-home or hybrid work set-up at Batangas City office
  • Full Time and Long Term Employment
  • Basic Salary + Government mandated benefits
  • Health benefits, leave credits, bonuses, and other incentives
  • We are growing so there is great opportunity for leadership and promotion
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • US clients
  • Shift: Graveyard Monday to Friday
  • Training: less than a month
WE LOOK FORWARD TO WORKING WITH YOU!

Work location

BATANGAS CITY (CAPITAL), BATANGAS

Remarks

No additional remarks

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About the company

Linkserve Solutions is a Philippines based company providing outsourcing services. Established in 2009, we specialize in Business Development, Outbound Telemarketing and Inbound Customer Support, and Business Process Outsourcing. Our current clientele mostly includes businesses in North America a...

Industry

TRANSPORT, STORAGE AND COMMUNICATION

Employment size

100 - 199 (Medium)

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