Career Opportunity in Infosys BPM Limited
Position
Technology Analyst
Job Description:
• Procurement: Take requirement from business/stakeholders and initiate request by raising BOM to pricing team to facilitate procurement
• Service Transition: Implement service specific Technology migration and upgradation activities to complete service transition plan
• Service Delivery and Support Process Management: Assist Network, Security, VOICE, Server team, and system engineers in troubleshooting system issues and handle 2nd level incidents and service requests to comply with service delivery plan
• Availability & IT Service Continuity, Capacity Management: Implement service specific controls and process, perform routine backup activity, check for power/system/network redundancy; record capacity parameters specific to services/systems to comply with service continuity and capacity management.
• Service Level Management and Reporting: Handles service functional escalation, coordinate with service provider, implement scripts and tools to prepare service reports to comply with SLA and reporting