About the role
As an Application Support Analyst, you will provide level 2 technical support for SaaS and custom-built insurance applications, ensuring world-class customer service and technical expertise. We will count on you to:
• Handle customer requests and concerns, including user access issues and data errors.
• Support office conversions and assist with software upgrade testing.
• Provide support by following documented procedures and leveraging available tools.
• Escalate complex technical and business issues as necessary.
• Champion best practices in information security and access management.