- Installing and configuring software and hardware components to ensure usability.
- Troubleshooting hardware and software issues and diagnosing and repairing faults.
- Resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.
- Maintaining records of software licenses, managing IT inventory, and tracking the organization’s physical assets to ensure compliance with vendor contracts.
- Creating and managing user accounts, permissions, and passwords.
- Performing regular upgrades to ensure systems remain updated.
- Planning and conducting regular system backups and data recovery.
- Training staff members on new technologies, systems, or software.
- Ensuring the smooth deployment of new applications.
- Monitoring system performance to ensure everything runs smoothly and securely.
- Identifying and recommending new technology solutions that can benefit the organization.