Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• At least 1 year of experience in IT support, VOIP systems, or dialer management
• Must have experience with GMail, Google Sheets and MS Excel, Teams
• Knowledge of VOIP systems, DIDs, dialer platforms, and IP management
• Familiarity with call center technology and troubleshooting call flow issues
• Basic understanding of user access control and data management
• Strong attention to detail and accuracy
• Good communication and coordination skills
• Ability to multitask and respond quickly to technical issues during operations
• NBI clearance -high integrity is a must
MUST HAVE the following equipment:
• Laptop/Desktop
- CPU: Intel or AMD processor with 64-bit support
- RAM: 8 GB and above
• Computer Headset with noise-cancelling feature
• High-resolution Webcam
• Wired internet connection; minimum of 10 Mbps
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom
So, why join us?
• Permanent work-from-home or hybrid work set-up at Batangas City office
• Full Time and Long Term Employment
• Basic Salary + Government mandated benefits
• Health benefits, leave credits, bonuses, and other incentives
• We are growing so there is great opportunity for leadership and promotion
• Salary will be based on: Skills, Attitude, Performance, Attendance
• US clients
• Shift: Graveyard Monday to Friday
• Training: less than a month
WE LOOK FORWARD TO WORKING WITH YOU!