INFORMATION TECHNOLOGY (IT) SPECIALIST

₱20,000.00

CEBU CITY (CAPITAL), CEBU
COLLEGE GRADUATE
Permanent

Job Description

The IT Specialist role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry.

Responsibilities:

    • Managing and maintaining the client’s technology systems.
    • iPhone and iPad (IOS) configuration and troubleshooting.
    • Preventive maintenance of networking equipment such as Cisco and Meraki.
    • Providing support for onsite and remote operations.
    • Ensuring data security and privacy.
    • Collaborating with the team to optimize tech solutions.
    • Developing efficient helpdesk processes.
    • Serving as an escalation point for complex technical issues.
    • Staying updated on emerging technologies and industry trends.
    • Maintaining a comprehensive understanding of the clients' IT infrastructure.
    • Monitoring and analyzing helpdesk metrics and generating reports.
    • Preventive maintenance of computer hardware and software.
    • Documentation and implementation of technology projects. 


    About Kwanii:

    Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.

    Qualifications/Requirements

    Desirable Skills and Experience:
    Must-haves:
    Must be based in Cebu city.
    Excellent written and spoken English communication skills.
    At least 1-2 years of IT work experience with computer technology in a business environment.
    Experience in IT-related disciplines, such as, but not limited to:
    LAN and WAN set-up and troubleshooting
    IOS and Windows configuration and troubleshooting
    Network printer set-up and troubleshooting
    MS Teams administration and management
    Experience in Jira and Zendesk ticketing system
    Experience in Network Security
    Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
    Experience in remote access and support via AnyDesk.
    Knowledgeable of data privacy practices and laws as they relate to technology issues
    Nice to haves:
    Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
    Familiar with network engineering equipment such as Cisco or Meraki.
    Has Cisco certification.
    Knowledgeable with Zoom and HubSpot configuration and administration.
    Experience in virtualization technologies to apply to hardware, software, memory, data and network.

    Perks and Benefits:
    13th Month pay
    Morning Shift + Weekends Off
    Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
    Maternity or Paternity leave
    HMO + one free dependent upon regularization
    Life insurance upon regularization
    MediCash for personal and dependents use
    Rice, clothing, laundry, and meal allowance
    Achievement Allowances
    Birthday Treats
    Company Events and Treats
    Online trainings/Webinars
    Career advancement and promotion opportunities

    Job Type:
    Work on-site
    Full-time
    Mid-Level

    Schedule:
    Day shift
    Monday to Friday

    Salary:
    Ranges from PHP 18,000 to 20,000

    Work location

    CEBU CITY (CAPITAL), CEBU

    Remarks

    Application Form:

    https://kwanii.applytojob.com/apply/NpIWdcnOHG/IT-Specialist-Onsite-Cebu?source=Our%20Career%20Page%20Widget

    About the company

    Kwanii is your partner for in-house offshoring solutions. There is no business too big or too small to benefit from high quality offshore staff.

    Industry

    REAL ESTATE, RENTING AND BUSINESS ACTIVITIES

    Employment size

    10 - 99 (Small)

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