The IT Specialist role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry.
Responsibilities:
- Managing and maintaining the client’s technology systems.
- iPhone and iPad (IOS) configuration and troubleshooting.
- Preventive maintenance of networking equipment such as Cisco and Meraki.
- Providing support for onsite and remote operations.
- Ensuring data security and privacy.
- Collaborating with the team to optimize tech solutions.
- Developing efficient helpdesk processes.
- Serving as an escalation point for complex technical issues.
- Staying updated on emerging technologies and industry trends.
- Maintaining a comprehensive understanding of the clients' IT infrastructure.
- Monitoring and analyzing helpdesk metrics and generating reports.
- Preventive maintenance of computer hardware and software.
- Documentation and implementation of technology projects.
About Kwanii:
Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.