HUMAN RESOURCE MANAGEMENT ASSISTANT

Job Title: HR Advisor

• Provides end-to-end HR Operations support to employees, line managers, and local HR.
• Execute complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.
• Manage cases according to established ways of working; using Salesforce tool to log queries and updates, create and ensure closure of cases, WIP management, keeping customers updated on the status of open cases and taking ownership of end-to-end processes.
• Timely escalation of complex queries to senior advisors, Process and System Specialist and PBS Team. Acting as a country or process focal point if necessary.