MAIN RESPONSIBILITIES
The Housekeepers reports directly to the Villa Manager and is responsible for the overall operations of the Housekeeping Team. The Housekeeper should ensure that the standards of cleanliness, hygiene and tidiness throughout all the villa rooms, public areas and villa exterior are achieved and in immaculate condition.
Perform routine duties in cleaning and servicing of guest rooms and bathrooms under the supervision of the Villa Manager.
Housekeeper promotes a positive image of the property to guests and must be pleasant, honest, friendly, and provide a comfortable experience for guests. They ensure that all rooms are inviting and clean and they address all guest queries politely and knowledgeably.
Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase villa supplies and equipment, take inventories, train new employees, and recommend dismissals.
KEY RESPONSIBILITIES
1. General Housekeeping Operations
Oversee cleanliness and organization of 7 guest rooms, reception, meeting, dinning rooms, and all public areas (e.g., lobby, hallways, pool, and outdoor spaces).
Perform regular cleaning duties, including dusting, vacuuming, mopping, bed-making, and sanitizing bathrooms.
Implement and maintain daily, weekly, and deep cleaning schedules.
Ensure meeting room are prepared and reset promptly for events/meetings.
2. Guest Services
Ensure rooms are guest-ready, meeting high standards for cleanliness and presentation.
Respond promptly and professionally to guest requests and complaints.
Provide timely turndown services and ensure linen/towel replacement as needed.
3. Inventory and Supplies Management
Maintain par stock levels for cleaning supplies, toiletries, linens, and equipment.
Monitor and report inventory usage; request replenishments as necessary.
Ensure laundry operations (outsourced) are timely and accurate for linens and staff uniforms.
4. Maintenance and Inspections
Conduct routine inspections of guest rooms, function rooms, and villa facilities.
Report maintenance issues (e.g., plumbing, air conditioning, fixtures) to the Villa Manager promptly.
Ensure preventive pest control measures are followed regularly.
5. Event and Function Support
Assist in setting up function rooms for events, ensuring cleanliness, décor, and arrangements are up to standard.
Coordinate post-event cleanup and ensure quick room turnover for the next use.